A pre-order allows you to purchase an item that is not yet in stock. By pre-ordering, you reserve the product, which will be shipped to you as soon as it becomes available. However, not all items are pre-orders—some are in stock and ready to ship. It will always be clearly mentioned whether an item is a pre-order or available for immediate shipping.

The 5 to 6-week lead time is due to manufacturing, quality checks, and logistics. This ensures you receive a high-quality product when it’s ready.

You’ll receive an email notification with a tracking number as soon as your order ships. This typically happens at the end of the pre-order period.

Our customer service team is here to help! Reach out via email at waylowcity@gmail.com for assistance.

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